By registering, logging in, using a service, submitting information or completing a purchase, you acknowledge these Terms and the policies linked from this page.
1. Acceptance of these Terms
By accessing, browsing, registering on, logging into or otherwise using Panget Solutions, you agree to comply with these Terms & Conditions and applicable policies displayed on the platform.
If you do not agree with these Terms, do not create an account, do not use the relevant services and do not complete transactions through the platform.
2. User Accounts and Registration
Some features require an account. During registration or account use, Panget Solutions may require information such as your name, username, email address, mobile number, business information, address or other information necessary for the relevant service.
Accurate information
You agree to provide information that is accurate and reasonably up to date. You should not register using another person's identity or intentionally provide misleading information.
Account credentials
You are responsible for protecting your password, OTPs, authentication information and other credentials. Do not share passwords, OTPs, PINs or confidential payment information with another person, including anyone claiming to be support staff.
Account activity
If an account remains inactive for 45 consecutive days, Panget Solutions may restrict, suspend or deactivate that account in accordance with the Account Policy. Wallet, subscription and service-specific conditions may apply separately.
3. Information, Login and Data
When you register, log in or use services, the platform may process information required to operate the account and provide the requested service.
Information that may be processed
- Account and registration information.
- Contact information such as email and mobile number.
- Business or address information where required.
- Service requests, transaction references and support communications.
- Documents, photographs or other files that you voluntarily submit for a requested service.
- Technical information necessary for security, session management, troubleshooting and service operation.
- Information relating to payments or orders, where applicable. Payment credentials may be handled by the applicable payment provider rather than stored directly by Panget Solutions.
Why information may be used
Information may be used to create and maintain accounts, authenticate users, provide requested services, process transactions, provide customer support, prevent misuse, maintain security, improve the platform and comply with applicable legal or operational requirements.
The Privacy Policy provides additional information about data handling and should be read together with these Terms.
4. Digital Services and Online Tools
Panget Solutions may provide or facilitate services including passport photo preparation, photo crop and resize, photo enhancement, resume or CV assistance, PDF utilities, online form assistance, printing support, cyber cafe assistance and other digital services.
Customer responsibility
You are responsible for checking information before submitting a form, document, photograph or application. Panget Solutions does not guarantee acceptance by a government department, employer, educational institution, bank, third party or other organisation unless expressly stated.
Third-party services
Some services may rely on third-party websites, APIs, payment providers, courier providers or other external services. Their availability and terms may be outside Panget Solutions' control.
5. Prices, Wallets and Payments
Applicable prices, fees, commissions, product prices and other charges may be displayed before a transaction. You should review the amount and applicable terms before confirming payment.
Wallet and account balances
Where a wallet or account balance is provided, its use, minimum load, expiry, adjustment, transaction and service rules are governed by the applicable account or service policy displayed by Panget Solutions.
Payment confirmation
A payment may require confirmation from the applicable payment provider. A transaction should not be treated as successfully completed solely because a user has initiated a payment attempt.
6. Cancellation and Refunds
Unless a specific service or product policy states otherwise, payments for services that have been completed, processed, started or successfully delivered are non-refundable, subject to applicable law and any expressly stated refund entitlement.
Failed or pending transactions are handled according to the applicable service, payment and refund rules. Where an eligible refund is approved, processing time can depend on the payment method or financial institution.
The complete rules are available in the Refund & Cancellation Policy.
7. Panget Brand Products and Orders
Panget Solutions may display and sell physical or digital products under the Panget Brand or through applicable product pages.
Product information
Product images, descriptions, prices, availability and other information may change. Reasonable efforts are made to keep information current, but availability cannot be guaranteed until an order is accepted or confirmed.
Shipping
Physical products are subject to destination serviceability, courier availability, processing time and the Shipping & Delivery Policy.
See the Shipping & Delivery Policy before purchasing a physical product.
8. Acceptable Use
You must not use Panget Solutions to:
- Commit, facilitate or promote unlawful activity or fraud.
- Impersonate another person or organisation.
- Submit information or documents that you are not authorised to use.
- Attempt unauthorised access to accounts, servers, APIs or administrative systems.
- Interfere with platform availability, security or normal operation.
- Upload malicious software, harmful scripts or content intended to compromise systems.
- Abuse services, payment systems, support channels or other users.
- Use the platform in a manner that violates applicable law or third-party rights.
9. Security and Account Protection
Panget Solutions may use technical and organisational measures intended to protect accounts and platform operations. No internet service can guarantee absolute security.
If you believe your account has been compromised, contact support promptly and change your credentials where possible.
Panget Solutions support will not require you to disclose your password, OTP, PIN or full payment authentication credentials.
10. Restriction, Suspension and Deactivation
Panget Solutions may restrict, suspend or deactivate access where reasonably necessary for security, fraud prevention, policy enforcement, misuse, suspected unauthorised activity, operational reasons or violation of these Terms.
Accounts may also be affected by the 45-day inactivity rule described in the Account Policy. Where permitted and appropriate, users may contact support regarding account access or reactivation.
11. Availability, Accuracy and Liability
Services are provided subject to availability. Temporary interruptions may occur due to maintenance, network problems, third-party providers, payment systems, courier services, force majeure events or other circumstances beyond reasonable control.
Panget Solutions does not guarantee that every external service, government portal, API, payment provider, courier or third-party system will remain available or error-free.
Users remain responsible for reviewing documents, applications, photographs, forms and other information before final submission to a third party.
Nothing in these Terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited under applicable law.
12. Changes to these Terms
Panget Solutions may update these Terms, service rules or policies when necessary. Updated terms will be published on the relevant page. Continued use of the platform after an update may constitute acceptance of the updated terms to the extent permitted by applicable law.
13. Contact and Support
For questions about these Terms, accounts, services, products or transactions, contact Panget Solutions through the official channels below.
These Terms should be read together with the Privacy Policy, Refund & Cancellation Policy, Account Policy and Shipping & Delivery Policy.