Delivery depends on product availability, address serviceability, courier availability, payment confirmation and circumstances outside Panget Solutions' direct control.
1. Scope of this Policy
This Shipping & Delivery Policy applies to physical products sold through Panget Solutions, including applicable Panget Brand products.
Digital services, online tools and service transactions are generally not physical shipments and therefore follow their applicable service terms, refund rules and account policies.
This policy should be read together with the Terms & Conditions and Refund & Cancellation Policy.
2. Order Processing
An order is normally processed after successful payment confirmation and availability of the ordered product.
Processing may include
- Payment verification.
- Order confirmation.
- Product availability checking.
- Product packing and preparation.
- Handover to an available delivery partner.
Orders may take additional time during holidays, high-demand periods, stock shortages, technical issues or other operational circumstances.
3. Shipping and Serviceability
Shipping availability depends on the destination and the availability of a suitable courier or delivery partner.
4. Delivery Time
Estimated delivery time depends on the destination, courier, product availability and the date on which the order is handed over for shipment.
Any delivery date or time shown during checkout is an estimate unless specifically stated as a guaranteed delivery commitment.
Delays can occur because of weather, transportation disruption, strikes, public holidays, address issues, courier capacity, regional restrictions, security checks, natural events or other circumstances outside reasonable control.
5. Delivery Address and Customer Responsibility
Customers must provide a complete and accurate delivery address and a reachable mobile number where required by the delivery process.
Before confirming an order
- Check the recipient name.
- Check house, building, street and locality details.
- Check city, state and PIN code.
- Provide a working contact number where required.
- Ensure the address is serviceable.
Delays, failed delivery or return-to-sender situations caused by an incorrect, incomplete or inaccessible address may not be treated as a platform delivery failure.
6. Shipment Tracking
Where a courier or delivery partner provides tracking information, tracking details may be made available to the customer through the applicable order or communication channel.
Tracking information is supplied by the delivery partner and may not update immediately. A tracking delay does not necessarily mean that a shipment has stopped moving.
7. Failed or Unsuccessful Delivery
A delivery may be unsuccessful because the recipient is unavailable, the address is incomplete, the location is not serviceable, the courier cannot reach the destination or another delivery condition is not met.
Where the courier permits another delivery attempt, the shipment may be re-attempted according to the courier's operational process.
If an order is returned to the sender because of customer-provided address issues, repeated delivery failure or refusal to accept the shipment, additional shipping or re-dispatch conditions may apply where permitted.
8. Damaged, Missing or Incorrect Package
If a package appears visibly damaged at the time of delivery, customers should, where practical, document the condition and contact support as soon as possible.
Useful information for support
- Order or transaction reference.
- Photographs of the outer packaging.
- Photographs of the product and visible damage.
- A short description of the issue.
- Delivery details where relevant.
Any replacement, return or refund request will be reviewed according to the applicable product and refund conditions.
9. Returns and Replacement
Product returns or replacements are not automatically available for every order. Eligibility depends on the product, condition of the item, reason for the request and the applicable product or refund policy.
Customers should not send a product back without first receiving the applicable return instructions from support where a return is required.
Products returned without authorisation, after the applicable return period or in an unacceptable condition may not qualify for replacement or refund, subject to applicable law.
10. Refunds Related to Delivery
A shipping delay by itself does not automatically create a refund entitlement.
Where a refund or replacement is approved under the applicable policy, the amount and method of refund may depend on the original payment method, order status and reason for approval.
For complete payment conditions, see the Refund & Cancellation Policy.
11. Delivery Support
For delivery questions, delayed shipments, damaged packages, incorrect items or other order-related concerns, contact the official support team.
When contacting support, provide the order/reference number where available. Do not share your password, OTP, PIN or confidential payment credentials.